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Glowkaya Beauty and makeup Studio Privacy policy.

At Glowkaya Beauty and Makeup Studio ("Glowkaya," "we," "us," or "our"), located in Manjri Budruk, Pune, Maharashtra, India, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, or interact with us.

By accessing or using our services, you agree to be bound by the terms of this Privacy Policy. 

1. Information We Collect

We may collect personal information from you in various ways, including:

  • Personal Identification Information: Name, email address, phone number, physical address, and date of birth when you book an appointment, register on our site, subscribe to our newsletter, or fill out a form.
  • Booking and Service Information: Details about the services you book or receive, appointment history, stylist preferences, and any specific notes related to your service experience (e.g., hair type, skin sensitivities).
  • Payment Information: We may collect payment details such as credit/debit card numbers or other financial information when you make a purchase. Please note that payment processing is often handled by secure third-party payment gateways (like Stripe, Razorpay, etc.), and we do not store your full payment card details on our servers.
  • Feedback and Communications: Information you provide when you give us feedback, participate in surveys, or communicate with us via email, phone, or social media.
  • Technical and Usage Data: Information about how you access and use our website and services, including your IP address, browser type, device information, operating system, referral URLs, pages viewed, and the dates/times of your visits. This is often collected automatically through cookies and similar technologies.

2. How We Collect Your Information

We collect information through:

  • Direct Interactions: When you fill out forms on our website (including Odoo-powered forms), book appointments through our Odoo Appointments app, communicate with us, or provide information during a service consultation.
  • Automated Technologies: As you navigate our website, we may use cookies, web beacons, and other tracking technologies to collect certain technical data automatically. This helps us understand user behavior and improve our website.
  • Third-Party Sources: We may receive information from third-party services integrated with our Odoo system, such as payment processors or analytics providers, to facilitate our services and operations.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide Services: To schedule and manage your appointments, perform requested beauty and makeup services, and process your transactions.
  • To Communicate With You: To send appointment confirmations, reminders, updates, special offers, newsletters, and respond to your inquiries.
  • To Process Payments: To process your service payments securely through integrated payment gateways.
  • For Marketing and Promotions: To inform you about new services, promotions, discounts (like referral or surprise discounts), and events that may be of interest to you, based on your preferences. You can opt-out of marketing communications at any time.
  • To Improve Our Services: To understand how our services are used, gather feedback, and analyze trends to enhance your experience and the quality of our offerings.
  • For Security and Fraud Prevention: To protect our website, customers, and business from fraud and unauthorized access.
  • For Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Disclosure of Your Information

We may share your information with:

  • Service Providers: Trusted third-party vendors and service providers who perform functions on our behalf, such as payment processing (e.g., Razorpay), email delivery, website hosting (Odoo), analytics, and marketing. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
  • Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
  • With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. Our Odoo system includes various security features to help safeguard data. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

  • Right to Access: You can request a copy of the personal information we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete personal information we hold about you.
  • Right to Erasure (Right to Be Forgotten): You can request that we delete your personal information under certain circumstances.
  • Right to Restrict Processing: You can request that we limit the way we use your personal information.
  • Right to Data Portability: You can request to receive your personal information in a structured, commonly used, and machine-readable format.
  • Right to Object: You can object to our processing of your personal information, particularly for direct marketing purposes.
  • Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the "Contact Us" details below.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze website usage, and for marketing purposes. Cookies are small data files stored on your device. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

8. Links to Other Websites

Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications signifies your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, your personal information, or your rights, please contact us:

Glowkaya Beauty and Makeup Studio [Your Full Address, e.g., Shop No. X, Main Road, Manjri Budruk, Pune, Maharashtra, India] Email: [Your Salon's Email Address, e.g., info@glowkaya.com or bookings@glowkaya.com] Phone: [Your Salon's Phone Number, e.g., +91-XXXXXXXXXX]